Karlova - Old Town Apartment

Disappointing
Traveller Type: Family with Young Children
  : The location of this apartment was wonderful. The fact that it listed the property as Karlova 42 was totally inaccurate and frustrating. Buried in the many, many emails I received was information that we were supposed to pick up the keys ar a reception office over a km away from the apartment. The people at reception were very friendly.
  : The hot water heater was broken. We only stayed one night and did not use hot water in the evening, so did not discover this until we tried to take showers in the morning. I called reception, who sent a technician. He spent considerable time and then we were told to wait an hour (understandable). However, there was still no hot water at all. When I returned keys to the reception office, I told them I expected a partial refund. The receptionist said shed let the manager know and that person would contact me through email. To date (two days later), I have received no communication.

Wonderful
Traveller Type: