Hotel Roma Prague

Very Good
Traveller Type: family with young children
  : Great room. Very large. Complimentary toiletries. Very extensive range of foods at breakfast. Great location.
  : Staff (most) not very engaging; on reception & in the restaurant. Would benefit from customer care training.We weren't made aware of a free shuttle bus from the hotel to the airport. When we did become aware (morning of departure) we were told that it has to be booked 24hours in advance.The hotel ordered a taxi for us. Expensive. Worst of all we weren't told that we'd need to pay cash; cards not accepted. This only came to light when we went to pay after being dropped off. We had to go with the driver into the airport & withdraw money from an ATM. Very poor exchange rate.This was a birthday trip & did mar the experience somewhat.Nice hotel overall but not what I'd class as 4 star.

Pleasant
Traveller Type: family with young children
  : The location was great and breakfast was very good.
  : The lodging was very basic.

Pleasant
Traveller Type: young couple

Very Good
Traveller Type: solo traveller

Good
Traveller Type: young couple
  : Location was ok, not far from the important attractions.Breakfast was very good.Staff was friendly, happy to help, even if the level of English was not excellent.All in all - good value for money, I paid euro 272 for 4 nights (Monday-Friday) , double room, breakfast included
  : Room seemed to be from 3* hotel, not 4*The level of noise was high: hearing children crying from another room, hearing every time the bathroom was used in the rooms from above and from the side

Disappointing
Traveller Type: young couple
  : The location is great
  : So many things to report. The hotel is old, with old construction and old furniture. It leads you to non-soundproof facilities and it is horrible. You can hear everything that happens in other rooms, such as talking and so on. Everyday at 8am you start hearing some furniture being dragged through the bedroom on the upper floor. You simply can’t sleep from after 8am. The facilities are not cleaned properly. We even found underware inside a drawer. The usage of sauna is payed as an extra… At 8am on the first day, the cleaning lady entered our room. Definitely a bad experience.

Wonderful
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Full breakfast to start each day.
  : Hard bed. Flat pillows.

Good
Traveller Type: young couple
  : Staff was very friendly, helpful and accommodating. The location of the hotel is right next to a tram station and in short distance to the old town + Charles bridge. Breakfast was included and even though it was very frequented, it was pretty well organized.
  : The first day when we entered the room, we had a feeling that the floor was dusty. But it got cleared the first day after. The sanitary fixtures (shower, toilet seat) had seen better das and should be replaced in the future. And the poor shark in the tank downstairs at the lobby

Very Good
Traveller Type: group
  : Excellent location, about 10 minutes from Charles Bridge and right next to tram stations. The room was big enough, slightly outdated and pretty basic, but clean and it will do just fine for a city break to Prague
  : Breakfast room should be bigger. Update of coffee machine and juice selection would be much appreciated.